Shipping and Delivery
We deliver within South Africa only.
Our online shop is set up for secure banking to accept credit cards and debit cards that are enabled for online shopping.
Although we try our best to get your order delivered to you as quick as possible, orders can take from 3-5 working days for delivery depending on the destination. Orders placed after 12h00 on Fridays, on weekends and public holidays will be attended to on the first business day thereafter.
You will receive your tracking number via email once the order has been dispatched, only if requested by yourself, by emailing games@playfours.com. The courier companies deliver between 09h00 and 17h00 Monday to Friday. Kindly check that we have the correct address and ensure you are either at home during delivery hours or that you use your work address. If you have a doorbell that is out of order, please contact us so that we can provide you with the details of the courier company that you can make arrangements with them directly, regarding your delivery.
Please Note:
We strive to ensure the stock levels are 100% accurate, however this may not always be possible. Should it happen that any product is out of stock, we will either offer you an equivalent product, notify you how long it will take for new stock to arrive, or provide you with a full refund.
Back Orders:
Products that are ordered on BACK ORDER can take up to 14 days for delivery. Part orders are not shipped, so if you order products and one is on a back order, then your ENTIRE order will be delayed until that product is in stock. We try out very best to keep the delay time for back orders to a minimum.
We reserve the right to adjust delivery costs on orders over 5 kilograms (kg).
| Destination | Rate/Kg (1g to 2Kg) | Shipping Service | Est. Transit Time (ECO) |
|---|---|---|---|
| Most City Centers | R120.00 | Fastway / The Courier Guy | 2 to 5 Working Days |
| Outlying Areas | R135.00 | Fastway / The Courier Guy | 3 to 5 Working Days |
| Back Orders | 7 to 14 Working Days |
Refunds and Returns Policy
The provision of goods and services is subject to availability. In cases of unavailability, the provider will refund the client in full within 30 days.
Cancellation of orders by the client will attract a 15% charge for administration costs.
Consumers wishing to return products, are to notify us via email within 7 days of receiving the stock. The consumer will be liable for the cost of return shipping.
Products Damaged on Delivery
Should a product be damaged at the time of delivery / collection, please notify us of such delivery / collection by emailing games@playfours.com
We will arrange to collect the product from you at no charge. Once we have inspected the product and validated your return, we will, replace the product as soon as possible or refund you. Refunds are normally handled within 8 days after logging the return email. (bear in mind that refunds can take 1-4 working days to reflect in your account). Replacements could take longer, depending on replacement availability.
The Provider reserves the right to cancel an order for which payment has already been received. This may occur if stock is insufficient or the quality of goods ordered does not meet the Provider’s standards. Should the Provider exercise this right, the User will receive a full refund with no deductions.
Any complaints regarding the standard and quality of the product or products bought by consumers through the e-commerce facility should be addressed via email to: games@playfours.com
Products NOT Eligible for Return
The following products are not eligible for a refund, exchange or credit:
- Sale items
- Items bought using a voucher / coupon
- Special offers
- Products that have been opened
If you return a product that does not comply with this policy, you may be liable to reimburse Fours Board Game (Pty) Ltd for the cost of collecting the product from you and the cost of having the product returned to you.
